Hotel Experience Manager

3 days ago


Colorado Springs, Colorado, United States Hyatt Full time
Hotel Host Lead

The Hyatt Place Experience

At Hyatt, we're dedicated to creating rewarding experiences for our guests. As a Hotel Host Lead, you'll play a key role in bringing this vision to life.

Key Responsibilities
  • Guest Services: Provide exceptional service to our guests, ensuring a welcoming and comfortable environment.
  • Training and Development: Train and mentor new Hotel Hosts to ensure they have the skills and knowledge needed to succeed.
  • Communication: Conduct daily huddles to ensure clear communication of the day's events and tasks.
  • Inventory Management: Oversee food and beverage inventory, ordering, and FIFO processes.
  • Group Reservations: Ensure group reservations are pre-assigned and pre-keyed.
  • Meeting Room Setup: Oversee proper meeting room setup and teardown for internal and external clients.
  • Inventory Control: Manage Hotel Host Stand supplies and kitchen supplies.
  • City Ledger: Follow up on city ledger notices and billing.

As a successful Hotel Host Lead, you'll demonstrate attributes of a great Host by being aware and attentive to our guests' needs, creating conversations, and making real connections with them.



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