Patient Service Representative II

4 weeks ago


Morristown, Tennessee, United States Covenant Health (Tennessee) Full time
Job Summary

Covenant Health (Tennessee) is seeking a skilled Patient Service Representative II to join our team. As a key member of our surgical associates, you will be responsible for providing administrative support for patient service functions, including check-out operations, encounter form data collection, and balance processing.

Key Responsibilities:

  • Collect and process encounter form data
  • Collect and total outstanding balances and payments for services rendered
  • Balance work and computer at end of day
  • Provide administrative support for patient service functions
  • Collaborate with patients, physicians, and other care team members to ensure seamless patient care
  • Follow policies, procedures, and safety standards

Requirements:

  • One year of experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and ICD-9/10 and CPT-4 coding
  • Minimum three years of total customer-facing/customer service experience
  • High school diploma or equivalent preferred

About Covenant Health (Tennessee):

Covenant Health is a leading healthcare organization in East Tennessee, providing high-quality care to patients across the region. Our team of dedicated professionals is committed to delivering exceptional patient care and service.



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