Medical Assistant Call Center Professional

5 days ago


National City, California, United States OPSAM Health Full time
Job Overview

We are seeking a highly skilled Medical Assistant to join our team as a Call Center Representative. This is an exciting opportunity to utilize your medical knowledge and skills to provide exceptional customer service to patients and staff through telephone communication.

About the Role

The successful candidate will be responsible for providing prompt, accurate, and courteous patient-centered care to all patients, while ensuring efficient and effective patient care coordination. Key duties include answering incoming calls, routing callers, taking messages, and providing routine medical information to patients or staff.

Responsibilities
  • Answer incoming calls and route callers to ensure timely response to patient inquiries
  • Schedule hospital and ER follow-up appointments and disperse messages from the call center
  • Provide quality service at every encounter, ensuring patient satisfaction and loyalty
  • Assign unassigned patients to Primary Care Physician (PCP) and educate them on the importance of continuity of care in using PCP model
  • Determine patient's level of understanding of care and assist with navigating the health center's services
  • Engage in one call resolution model, keeping patient wait time under five minutes
Requirements
  • A Medical Assistant diploma from an approved course is required
  • High School Graduate (or GED equivalent) required
  • Minimum of one year of experience in a healthcare setting, preferably in a front office or customer service role
Benefits
  • $45,000 - $60,000 per annum, depending on experience
  • 401(k) matching
  • Dental Insurance
  • Health Insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


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