Senior Customer Service Representative in Pasadena, TX
7 days ago
We are seeking a Senior Customer Service Representative to join our team at Community Choice Financial Family of Brands in Pasadena, TX.
Job DescriptionAs a Senior Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers. Your primary objective will be to resolve customer inquiries and concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
You will also work closely with other teams to identify areas for improvement and implement process changes that enhance the overall customer experience.
Responsibilities:- Provide top-notch customer service via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with other teams to improve processes and procedures
- Meet or exceed customer satisfaction targets
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
You should also have a strong understanding of customer service principles and practices, and be able to apply them effectively in a real-world setting.
What We OfferIn addition to the opportunity to work with a dynamic and growing company, we offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Company OverviewCommunity Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S., providing short-term financial services to millions of customers across the country.
We are committed to delivering exceptional customer service and supporting the communities we serve through our various brands and partnerships.
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