Salesforce Business Analyst

Job Title: Salesforce Business Analyst

Job Summary:
Rotary is seeking a skilled Salesforce Business Analyst to manage functional and technical requirements from business SMEs and act as a partner to the Product Manager, Salesforce Administrator, and Development Team. The ideal candidate will have a strong understanding of Salesforce best practices and functionality, as well as excellent communication and analytical skills.

Key Responsibilities:
• Own the product backlog and priority of backlog items; ensure it is transparent, visible, and understood;
• Own the product roadmap for Leads and Leads Management capabilities;
• Create and communicate backlog items (i.e., writing user stories);
• Monitor, triage, and investigate production issues;
• Collaborate with IT back-end teams and shared services to assist decision-making and sequencing of critical technology enablers;
• Analyze functional and non-functional product requirements, dependencies, and constraints and decompose them into tasks for the development team;
• Collaborate with User Experience team and Global Communications team to ensure products meet design system and internationalization standards;
• Document solutions requiring development in collaboration with Solution Architect and Tech Lead;
• Ensure ongoing collaboration with other product development teams to align work and proactively manage cross-team dependencies;
• Conduct demo for all required stakeholders;
• Run UAT;
• Work with our Salesforce System Administrator to coordinate upgrades or data integration changes requiring Rotary support.

Requirements:
• Bachelor's degree in engineering, Computer Science, Management Information System, or equivalent experience;
• Proficiency in Salesforce platform, including Marketing Cloud and Experience Cloud;
• Knowledge of Agile Values, Principles, and mindset with at least 3-5 years' experience acting in a Salesforce Business Analyst role, or a similar role;
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) required;
• Experience with Configuration, Documentation, and Deployment of new features;
• Experience with Salesforce integrations and third-party applications;
• Strong technical acumen and system thinking;
• Proficiency using Confluence, and JIRA;
• A consumer-centric focus with experience managing user experience components;
• An ability to articulate and clearly communicate complex problems and solutions simply and logically;
• Demonstrated track record in effective requirement elicitation and analysis;
• Excellent critical thinking and communication skills;
• Self-motivation is crucial;
• Familiarity with Salesforce Einstein Analytics;
• Certified in Scaled Agile - SAFe Product Owner (PO/PM) a plus.

About Rotary:
Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary's clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.

Rotary's Commitment to Belonging (DEI):
At Rotary, we celebrate diversity and foster an inclusive environment where all employees are valued and empowered. We are dedicated to creating equitable opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.

What We Offer:
• Competitive salaries;
• Flexible schedules;
• Comprehensive benefits;
• Job enrichment;
• Opportunities for professional growth and development;
• A dynamic and inclusive work environment;
• The chance to make a meaningful impact in the world.

How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].

Equal Employment Opportunity:
Rotary is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values diversity and promotes equal opportunities for all employees.

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