IT Solutions Specialist
4 weeks ago
We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT solutions and support to businesses in the region. Our team prides itself on fostering a collaborative work environment that emphasizes teamwork and a commitment to excellence. We strive to provide top-notch solutions with a focus on customer satisfaction. If you're a detail-oriented individual with a passion for innovation, a drive to learn, and a strong work ethic, we'd love to connect with you. We seek team members who possess excellent communication skills, are organized, dependable, and flexible, with a positive attitude and a focus on analytical approaches to technical solutions.
Key Responsibilities:
Perform a range of technical and administrative tasks with independence and judgment. Collaborate with workstations, servers, network equipment, physical and virtual servers, cloud technologies, and services, including Windows domains, Microsoft 365 standard and advanced services, client-specific technology, and hardware support, as well as on-call support as required. Providing support to customers, team members, and the management team is crucial to the success of this position.
Areas of Expertise:
- Network support and configuration (firewall, switch, router, access point, Internet access).
- Server virtualization (HyperV and/or VMware).
- Windows Server support, configuration, and administration (Server 2019 and earlier).
- Microsoft 365 Cloud Services and Applications (SharePoint, Exchange, Outlook, etc.).
- Microsoft 365 Identity, Intune, and other advanced services.
- Windows desktop and laptop support (Windows 11 and earlier).
- Microsoft SQL and Exchange experience preferred.
- Mac desktop and laptop experience desired.
- Mobile device experience and mobile device management tools desired.
- Systems security and compliance knowledge and experience desired.
Position Requirements:
- Experience supporting business-level technology solutions for a minimum of two years.
- Associates or higher degree in a relevant discipline is preferred.
- Relevant and current technology certifications preferred.
- Valid driver's license, proof of insurance, and clean driving record required.
- Clean background check and drug screen required.
Benefits:
Paid vacation and personal time off, healthcare, 401K retirement benefits, and paid holidays.
Background Check and Drug Test:
Required to pass a background check and/or drug test upon request. We are a Tennessee Drug-Free Workplace and follow the requirements of this program.
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