Results-Driven Customer Support Professional

1 week ago

Wilmington, Delaware, United States Forbes Advisor Full time

About the Role

We are seeking a highly skilled and results-driven Customer Support Agent to join our team at Forbes Advisor. As a Customer Support Agent, you will be responsible for managing the day-to-day customer service of our insurance clients, leveraging your expertise to drive exceptional results.

The ideal candidate will be a self-motivated team player with a proven track record of delivering top-tier technical support via phone, email, and chat, ensuring prompt and effective resolution of customer inquiries.

Key Responsibilities:

  • Provide high-level customer service to identify customers' travel needs and recommend the most suitable products.
  • Test and document development projects, providing valuable insights and feedback for continuous improvement.
  • Assist with process improvement initiatives and implement ideas in a fast-paced, dynamic environment.
  • Document and manage various ongoing projects and ensure timely completion.
  • Identify and propose automated solutions to streamline processes, enhancing efficiency and productivity.
  • Maintain accurate and detailed customer records, documenting interactions and ensuring data integrity.
  • Monitor and analyze customer feedback and metrics to identify trends, escalate issues, and propose improvement solutions.
  • Participate in creating and maintaining knowledge base articles, FAQs, and other customer-facing resources.

Requirements:

  • Familiarity with travel insurance products, terminology, and industry best practices.
  • Exceptional verbal and written communication skills, coupled with strong technical and analytical abilities.
  • Self-motivated and proactive, with a proven ability to drive progress and foster key relationships.
  • Highly organized and detail-oriented, with a passion for delivering outstanding customer support.
  • Positive and perseverant attitude, coupled with a flexible and results-driven approach.
  • Strong teamwork skills, with the ability to collaborate effectively across various functions and levels.
  • Proficiency in customer relationship management (CRM) systems, Zendesk, and other ticketing tools.
  • Excellent active listening and empathy skills, with the ability to understand and address customers' needs effectively.
  • Ability to maintain composure and professionalism in challenging situations, demonstrating resilience and adaptability.
  • Commitment to continuous learning and self-education, going beyond provided training to explore and master relevant products.
  • Must be able to obtain a Property and Casualty Insurance license, and pass a background check with fingerprinting.
  • Must be available to work 9AM - 6PM EST.

Estimated Salary: $55,000 - $65,000 per year

Benefits:

  • One Floating Day Off a Month
  • 401k Opportunities
  • Medical, Dental and Vision Coverage
  • 2 Weeks PTO
  • Home office stipend

About Us

Forbes Advisor is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Data-Driven Marketing Manager

    6 days ago

    Wilmington, Delaware, United States Tiger Analytics Full time

    About UsTiger Analytics is a cutting-edge analytics consulting firm. We pride ourselves on being the trusted analytics partner for several top Fortune 100 companies, helping them unlock business value from data.Our team of experts brings a deep understanding of Data Science, Machine Learning, and AI to drive meaningful insights. As a recognized leader in our...

  • Account Sales Development Professional

    6 days ago

    Wilmington, Delaware, United States Red Bull Distribution Company Full time

    About the RoleAt Red Bull Distribution Company, we are seeking a highly motivated and results-driven Account Sales Development Professional to join our team. This is an exciting opportunity for a sales professional to develop their skills and advance their career in a dynamic and fast-paced environment.The primary responsibility of this role is to provide...

  • Data-Driven Business Growth Manager

    1 week ago

    Wilmington, Delaware, United States OneMain Financial Full time

    Job Description:We are seeking a highly skilled Data-Driven Business Growth Manager to join our Card Analytics team. This critical role will involve driving profitable business growth by developing and implementing a strategy optimization framework with a full credit-cycle view.This position requires excellent analytical skills, including the ability to...

  • Insurance Sales Professional

    1 week ago

    Wilmington, Delaware, United States Tara Mcdonald - State Farm Agent Full time

    Seeking a driven and ambitious professional to join our team as an Insurance Sales Professional focused on Life Insurance. This exciting opportunity offers the chance to build a successful career with excellent income potential in a fast-paced environment.About Tara Mcdonald - State Farm AgentTara Mcdonald - State Farm Agent is a dynamic and growing...

  • Administrative Support Professional

    5 days ago

    Wilmington, Delaware, United States ARK Systems Full time

    At ARK Systems, we are seeking a highly skilled Administrative Support Professional to join our team. This individual will be responsible for receiving and processing calls for service/repair/proposals from customers, providing limited technical support when needed, and assisting in reviewing certification documentation.Job DescriptionThis role is an...

  • Senior Customer Relationship Banker

    1 week ago

    Wilmington, Delaware, United States Salem Five Bank Full time

    Salem Five Bank, a regional financial services company with over 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, is seeking a skilled Senior Customer Relationship Banker to join its team. As a key member of the bank's management team, this individual will be responsible for deepening existing relationships and growing...

  • Customer Support Specialist

    1 week ago

    Wilmington, Delaware, United States beBee Professionals Full time $30,000 - $45,000

    Job OverviewWe are seeking a dedicated and experienced Customer Support Specialist to join our team at beBee Professionals in Wilmington, United States.

  • Office Administrator/Team Developer

    6 days ago

    Wilmington, Delaware, United States Griswold Home Care for Wilmington Full time

    Job OverviewWe're seeking an experienced Office Administrator/Team Developer to join our team at Griswold Home Care for Wilmington. As a key member of our operations team, you'll be responsible for providing exceptional customer support and ensuring the smooth day-to-day running of our office.About UsGriswold Home Care for Wilmington is a trusted leader in...

  • Electrical Manufacturing Engineering Professional

    6 days ago

    Wilmington, Delaware, United States DSJ Global Full time

    Electrical Manufacturing Engineer RoleAt DSJ Global, we are seeking an experienced Electrical Manufacturing Engineer to join our team and take ownership of sustaining engineering efforts for released products. This exciting opportunity involves driving initiatives to improve product quality, enhance customer satisfaction, optimize manufacturing efficiency,...

  • Medical Support Professional

    15 hours ago

    Wilmington, Delaware, United States Novant Health - Agency - Reddot Full time

    Role SummaryWe are seeking a skilled Medical Support Professional to join our team at Novant Health. As a Sterile Compounding Specialist, you will play a vital role in providing optimal care to our patients.About the RoleThis is an exciting opportunity to work in a dynamic environment where quality care meets quality service. You will collaborate with other...

  • Marketing Professional with Entry-Level Opportunities

    6 days ago

    Wilmington, Delaware, United States Major Petitions Full time

    Job OverviewMajor Petitions is seeking a talented Marketing Associate to join our team in Raleigh. This entry-level position offers a unique chance to gain hands-on experience in the fast-paced marketing field and contribute to the overall success of our organization.ResponsibilitiesCreate engaging presentations for live consumer audiences, showcasing our...

  • Dedicated Support Professional Wanted

    6 days ago

    Wilmington, Delaware, United States PrideStaff Full time

    Administrative Assistant PrideStaff is currently seeking a highly motivated and experienced administrative professional to join our team on a temporary or temp-to-hire basis. As an Administrative Assistant, you will have the opportunity to utilize your exceptional organizational skills, attention to detail, and ability to multitask in a fast-paced...

  • Professional Support Specialist

    6 days ago

    Wilmington, Delaware, United States FASTSIGNS Full time

    About the RoleWe are seeking a highly skilled and organized Professional Support Specialist to join our team at FASTSIGNS. As an Administrative Assistant, you will be responsible for providing exceptional support to our staff and clients.

  • Behavior Support Professional

    7 days ago

    Wilmington, Delaware, United States Specialized Education Services inc Full time

    Job OverviewWe are seeking a skilled Behavior Support Professional to provide specialized services for students with emotional, intellectual and learning disabilities.

  • Executive Support Professional

    6 days ago

    Wilmington, Delaware, United States PrideStaff Full time

    About the RoleWe are seeking an Executive Support Professional to join our team in Wilmington, DE.Job SummaryThis is a full-time, hourly position that requires the successful candidate to perform various administrative functions.Scheduling appointments and providing information to callersTaking dictation and composing memosTranscribing notes and researching...

  • Dental Support Professional

    6 days ago

    Wilmington, Delaware, United States Leslie P Plasky DDS & Associates PL Full time

    About the RoleWe are seeking an experienced dental assistant who is passionate about delivering exceptional patient care in a small, family-owned dental office. The ideal candidate will have the flexibility to assist chairside with patients and contribute to the front desk team.About Our OfficeOur dental office is committed to providing top-notch care to our...

  • Behavior Support Professional

    3 days ago

    Wilmington, Delaware, United States Kelly Full time

    Behavior Support Specialist Job DescriptionAre you passionate about making a difference in the lives of children?Pediatric Therapeutic Services (PTS) is seeking an experienced school-based Behavior Support Specialist to provide services to local schools. This dedicated role involves improving student behavior in educational settings.About the Role:Conduct...

  • Dental Support Professional

    6 days ago

    Wilmington, Delaware, United States Westside Family Healthcare Inc Full time

    Exciting Opportunity at Westside Family Healthcare Inc.We are seeking a highly skilled Dental Support Professional to join our team! As a key member of our dental staff, you will play a vital role in providing top-notch patient care and ensuring the smooth operation of our clinic.About the Job:The successful candidate will be responsible for assisting...

  • Resident Support Professional

    3 days ago

    Wilmington, Delaware, United States ProMedica Full time

    Job Overview:We are seeking a compassionate and skilled Resident Support Professional to join our team at Arden Courts ProMedica Memory Care Wilmington. As a key member of our care team, you will play a vital role in ensuring the health, safety, and well-being of our residents.About the Position:This full-time role offers a competitive salary and benefits...

  • Healthcare Support Professional

    1 week ago

    Wilmington, Delaware, United States Novant Health - Agency - Reddot Full time

    Company Overview:">At Novant Health, we are dedicated to delivering exceptional patient care and experiences. Our team members embody a commitment to teamwork, engagement, and community involvement.">Salary:">$35,000 - $45,000 per year, depending on experience">About the Job:">We are seeking a skilled Pharmacy Technician I to join our team. As a key member...