Customer Service Lead Specialist

4 days ago


Richmond Hill, Georgia, United States Canady's Full time
Job Overview

We are seeking a highly skilled Customer Service Representative Lead to join our team at Canady's, a member of the Len the Plumber Heating and Air Family of Companies. This is a full-time position based in Richmond Hill, GA.

About the Role

This role requires excellent communication skills, both written and verbal, as well as strong problem-solving abilities. The successful candidate will be responsible for providing exceptional customer service, converting incoming service requests into booked appointments, and working closely with dispatchers and other departments to ensure customer satisfaction.

The ideal candidate will have a positive attitude, be self-motivated, and thrive in a fast-paced environment. A background in sales or customer-facing roles would be an asset.

Key Responsibilities
  • Answering high-volume customer calls efficiently and effectively
  • Establishing and building long-term customer relationships
  • Communicating professionally with Dispatch and Service teams
  • Converting customer requests into booked appointments
  • Capturing and distributing customer concerns to the appropriate service team(s)
Requirements
  • A High School Diploma or equivalent required; associates and college degrees preferred
  • Excellent communication (oral, written, and over the phone) and problem-solving skills
  • Able to work independently and on a team
  • Proficiency with computers, especially Microsoft Office software
What We Offer
  • A competitive hourly rate of $18-$22 per hour
  • Competitive benefits package, including dental, vision, and healthcare plans, 401(k) matching, short-term and long-term disability, life insurance, PTO, paid holidays, and an Employee Assistance Program (EAP)


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