Swim School Operations Manager
3 weeks ago
Are you looking for a leadership role where you can make a real difference in the lives of children? Do you want to work for a rapidly growing, award-winning franchise that values its employees and rewards hard work?
We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our Goldfish Swim School location. As a key member of our team, you will be responsible for ensuring the quality and success of our school, including staffing, pool operations, cash management, customer service, retail and vending departments, private party operations, and workplace employee activities.
Key Responsibilities:
- Direct and control daily operations to ensure the school is running per GSS standard operating procedures.
- Manage staff to ensure high productivity, excellent performance, and positive employee satisfaction.
- Train and oversee aquatics department to provide superior swim instruction to students.
- Provide sales and marketing training to qualified sales staff.
- Direct retail and vending departments to ensure a proper mix of products and pricing.
- Train and oversee private party staff to maintain GSS standard operating procedures.
- Gain knowledge and experience in iClassPro software for bookings, class scheduling, reporting, and administrative functions.
- Gain knowledge and experience in GSS pool operations to maintain a safe and sanitary swim environment.
- Initiate and oversee workplace employee activities to improve employee satisfaction.
- Direct implementation of Emergency Action Plan and safety procedures.
- Schedule staff and manage payroll.
Requirements:
- High school diploma or GED required.
- Bachelor's degree in business administration, communications, or equivalent desired.
- Three to five years of management experience preferred.
- Lifeguard, CPR/AED, and First Aid certifications required.
Work Environment:
While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
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