Support Desk Senior Engineer Level II
4 days ago
We are seeking a highly skilled and experienced Support Desk Senior Engineer Level II to join our team at Restech (LA).
About the Role:This is a challenging and rewarding role that requires a strong technical background and excellent communication skills. As a Support Desk Senior Engineer Level II, you will be responsible for providing Tier II support for our clients across the galaxy.
Key Responsibilities:- Provide Tier II support for devices and applications across diverse galaxies and environments.
- Master the art of installing, operating, maintaining, and repairing technology in the spirit of Scotty or R2D2.
- Manage and maintain interstellar networking equipment, like routers, firewalls, and wireless devices.
- Demonstrate familiarity with operating systems from Earth, including Windows Server, Windows Desktop, and Mac.
- Become one with Office 365, harnessing the power of the Force to secure and manage it.
- Implement multi-factor authentication and remote access solutions.
- Maintain the Alphabet Soup for the IT Soul - AD, GPO, VPN, DNS, DHCP, VLAN, WAN.
- 5+ years of experience with an MSP or a similar intergalactic business model.
- Working PowerShell knowledge to expedite repairs and service faster than a Millennium Falcon Kessel Run.
- Expertise in all ConnectWise applications, rivaling the most renowned engineers of your galaxy.
- Experience with Veeam, StorageCraft, Acronis, or Datto, which would impress even the Borg.
- Certifications like MSCA, MSCP, Security +, Network +, A+, CySA+. We do substitute experience for certifications.
- Mastery of VMware / HyperV / ESX / ESXi - your skillset will be praised throughout the galaxies.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply.
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Support Desk Senior Engineer Level II
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Metairie, United States Restech (LA) Full timeGalactic Technical Support SpecialistWe are seeking a highly skilled and experienced Galactic Technical Support Specialist to join our team at Restech (LA). As a key member of our crew, you will be responsible for providing top-notch technical support to our clients across the galaxy.Key Responsibilities:Hail incoming customer support calls and navigate...
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