Healthcare Operations Manager
1 day ago
Tia is seeking an experienced Clinic Supervisor to lead our healthcare team and deliver exceptional patient experiences.
Compensation: $62,000 - $87,000 per year, depending on experience.
Responsibilities- Team Leadership
- Supervise a supportive team of Medical Assistants (MAs), front desk staff, and phlebotomists to ensure high-quality patient care.
- Act as the primary escalation point for complex patient cases, providing timely solutions in alignment with company policies and protocols.
- Foster a positive clinic culture emphasizing teamwork, accountability, and professional growth.
- Daily Operations
- Oversee daily clinic activities, including managing patient flow, appointment scheduling, and coordination of care services.
- Ensure tasks and patient needs are prioritized effectively, maintaining an organized and responsive clinic environment.
- Performance Metrics
- Collaborate with the Senior Clinic Manager to drive team performance to meet clinic-specific metrics and optimize clinic operations.
- Analyze processes to ensure all workflows support clinic goals.
- Education
- A minimum of an Associate's degree; Bachelor's degree in healthcare administration or a related field preferred.
- Experience
- 2-4 years of experience in healthcare operations, clinic supervision, or contact center management within a healthcare setting.
- Medical Assistant or experience managing supportive team roles.
- Skills
- Strong verbal and written communication skills, with an ability to engage and empathize with patients and teammates.
- Proficiency in clinic management software, electronic medical records (EMR) systems, and Google Workspace.
- Excellent problem-solving skills and the ability to remain composed in high-pressure situations.
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