Customer Service Ambassador
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative at Home2 Suites by Hilton Asheville Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide outstanding service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest payments and make necessary changes to their accounts.
- Enter and update reservation information in our system.
- Collaborate with other departments to communicate information about room availability and status.
- Maintain the front desk area, ensuring it is clean, welcoming, and organized.
What We Offer:
- Competitive salary and benefits package.
- Exciting and fun work environment.
- Top-notch training and growth opportunities.
- Nationwide hotel employee rates at select properties.
- Medical, dental, and vision coverage.
- Paid vacation time.
- 401k retirement plan.
Requirements:
- 1 year of customer service experience.
- Exceptional verbal and written communication skills.
- Ability to work in a fast-paced, high-pressure environment.
- Ability to lift up to 50 pounds.
About Us:
At Home2 Suites by Hilton Asheville Airport, we are committed to providing exceptional service to our guests and creating a positive work environment for our team members. We are a dynamic and growing company, and we are looking for talented individuals who share our values and are passionate about delivering outstanding customer service.
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