Claims Service Representative 2

4 weeks ago


St Louis MO USA, United States American Automobile Association Full time

As a Claims Service Representative 2, you will be part of a dynamic organization that is constantly growing and welcoming dedicated professionals. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to challenge yourself and build a career, then this is the right place for you.

  • Communicate and interact with a variety of individuals, including insureds and claimants.
  • Explain benefits, coverages, fault, and claims process in compliance with regulatory and statutory requirements.
  • Conduct phone investigations to determine liability and damages.
  • Identify and obtain statements from insureds and claimants to resolve first and third-party claims and witnesses.
  • Negotiate within settlement authority with insureds and claimants to resolve first and third-party claims.
  • Verify and interpret/resolve coverages by gathering necessary information to ensure policy applicability.
  • Coordinate with internal and external departments as required.

What's in it for me?

  • A career with growth potential.
  • Our comprehensive and employee-centric training provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
  • The satisfaction of knowing you provide a meaningful service to our insured who rely on you for assistance.

Successful candidates have the following qualifications:

  • Bachelor's (4-year) degree or equivalent combination of education and experience.
  • 2-5 years prior claims experience is required.
  • Microsoft Office proficiency.
  • Strong organizational skills.
  • Strong oral and written communication skills.
  • Strong interpersonal skills.

Remarkable benefits:

  • Health coverage for medical, dental, vision.
  • 401(K) saving plan with company match and pension.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts (membership, insurance, travel, entertainment, services, and more).

American Automobile Association is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees, who bring together and support different cultures, backgrounds, personalities, and strengths to create a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity, we win.


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