Customer Acquisition and Resolution Specialist

6 days ago


Chicago, Illinois, United States Nexamp Full time
About Nexamp

Nexamp is a leading company in the clean energy movement, dedicated to improving our environment for generations to come. We're passionate about innovation and collaboration, pushing boundaries to create a sustainable future.


Job Summary

We're seeking an experienced Customer Acquisition and Resolution Specialist to join our team. This role will focus on contacting customers with outstanding balances, negotiating payment commitments, and maintaining professional relationships.


Responsibilities:
  • Leverage negotiation and persuasion skills to secure payment commitments while building positive customer relationships.
  • De-escalate challenging situations by using active listening, empathy, and problem-solving to resolve issues.
  • Accurately document and track collections processes and activities to ensure accuracy and compliance.
  • Collaborate with the team to share innovations and best practices, driving continuous improvement.
  • Communicate effectively with other departments to ensure collection cases are managed appropriately.
  • Consistently meet and exceed departmental KPIs, including dollars collected and call volumes.

Requirements:
  • 2+ years of professional experience in a collections role.
  • High School Diploma or equivalent.
  • Excellent communication skills, both verbal and written.
  • Knowledge of Billing and Collections procedures.
  • Passion for delivering excellent customer service.

What You'll Love About Working Here

Nexamp offers a competitive compensation package, a 401(k) employer-match, health insurance starting day one, flexible paid time off, commuter benefits, cell phone reimbursement, and a hybrid work environment.


Estimated Salary: $55,000 - $65,000 per year

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