Veterinary Customer Service Representative

3 weeks ago


Elgin, Illinois, United States Cobb & Co Veterinary Clinic Full time
Job Description

We are seeking a highly skilled and compassionate Client Service Representative to join our team at Cobb & Co Veterinary Clinic. As a key member of our front desk team, you will be responsible for providing exceptional client service, ensuring a positive experience for our clients and their pets.

Key Responsibilities:

  • Provide outstanding client service, responding to phone calls, emails, and in-person inquiries in a timely and professional manner.
  • Manage client appointments, scheduling, and follow-up communications.
  • Process payments, handle client concerns, and resolve issues in a fair and efficient manner.
  • Collaborate with our veterinary team to ensure seamless communication and exceptional patient care.
  • Maintain accurate records, update client information, and perform other administrative tasks as needed.

Requirements:

  • High school diploma or equivalent.
  • Fluency in Spanish preferred (pay differential available); proficiency in English with strong grammar, spelling, and communication skills.
  • Veterinary experience preferred; must provide exceptional client service and have a friendly, compassionate, and outgoing personality.
  • Ability to read animal behavior, handle different temperaments safely, and multitask effectively both independently and within a team.
  • Strong computer skills and basic math abilities.
  • Frequent standing, walking, and constant use of hands for typing and paperwork; occasional sitting, climbing, stooping, and kneeling.
  • Must lift up to 40 pounds unaided (assistance for heavier loads).
  • Vision: close, distance, color, peripheral, depth perception, and focus adjustment.
  • Constant need for talking and hearing.

What We Offer:

  • Competitive salary.
  • Health insurance.
  • Vision insurance.
  • Dental insurance.
  • 401k with employer match.
  • PTO/vacation.
  • CE opportunities/allowance.
  • Professional dues.
  • Uniform allowance.
  • Flexible schedule.
  • EAP.
  • Employee Discount.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



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