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3 weeks ago
As a Server at Smithfield Station, you will be responsible for providing exceptional dining experiences for our guests. Your primary objective will be to deliver proper table service in a timely and efficient manner.
Key Responsibilities- Promote a Positive Dining Experience: Work in a manner consistent with the mission of Smithfield Station, providing outstanding service, superb product, and great personalities in a unique and comfortable environment.
- Monitor and Observe Guest Experience: Ensure guests are satisfied with food and service, and respond promptly and courteously to correct any problems.
- Present Menus and Answer Questions: Present menus to guests, answer questions about menu items, beverages, and other restaurant functions and services.
- Inform Guests of Menu Changes and Daily Specials: Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.
- Explain Menu Items and Recommend Wines: Explain to guests how various menu items are prepared, describing ingredients and cooking methods, and describe and recommend wines to guests.
- Take Food and Beverage Orders: Take food or beverages orders from guests, write orders on slips or memorize orders, and enter orders into computers for transmittal to kitchen staff.
- Check Identification and Serve Food and Beverages: Check guests' identification to ensure they meet minimum age requirements for consumption of alcoholic beverages, serve food and beverages to guests, and prepare or serve specialty dishes at tables as required.
- Prepare Checks and Collect Payments: Prepare checks that itemize and total meal costs and sales taxes, and collect cash, credit card, and gift card payments from guests.
- Clean Tables and Assist Host or Hostess: Clean tables or counters after guests have finished dining, and assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Minimum Qualifications: Be 18 years of age or older, have reliable transportation to and from work, have basic knowledge of dining room and service procedures and functions, have basic mathematical skills, be able to understand and speak clearly using the predominant language(s) of guests, be able to handle money and operate a point-of-sale system, be able to work in a standing position for long periods of time (up to 8 hours), and be able to safely lift and easily maneuver trays of food and containers weighing up to 50 pounds.
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