Pharmacist - Clinical Customer Care

2 days ago


Phoenix, Arizona, United States Amazon Full time
Job Summary

Amazon Pharmacy is seeking a highly skilled and dedicated Pharmacist to join our Clinical Customer Care team. As a key member of our team, you will provide exceptional customer service and clinical expertise to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide clinical guidance and support to customers via phone and email, addressing issues related to drug interactions, adverse reactions, and medication counseling.
  • Respond to voicemails and Zendesk tickets, researching and resolving customer requests in a timely and professional manner.
  • Collaborate with Customer Care and Clinical Customer Care teams to provide seamless support and ensure customer satisfaction.
  • Investigate and report potential Quality Related Events and PHI breaches, maintaining confidentiality and upholding Amazon Pharmacy's Core Values.
  • Stay up-to-date with PillPack and Amazon Pharmacy's policies, procedures, and products, providing expert recommendations to customers.
Requirements
  • Active Registered Pharmacist license with the AZ Board of Pharmacy.
  • Strong interpersonal skills, including professional written and verbal communication.
  • Ability to apply clinical knowledge to customer situations in real time.
  • Flexibility to adapt to changing demands and work within multiple pharmacy systems.
  • Doctor of Pharmacy (PharmD) degree or equivalent.
Preferred Qualifications
  • 1+ years of experience in a retail or mail order pharmacy setting.
  • Active Pharmacist license with the HI Board of Pharmacy.
About Amazon

Amazon is committed to a diverse and inclusive workplace, and we are an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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