Graduate Enrollment Operations Assistant

1 week ago


Worcester, Massachusetts, United States Clark University Full time

About Clark University:

Clark University is a highly-ranked, student-centered institution that offers undergraduate and graduate programs. The University is committed to "challenge convention and change our world" and to address issues of critical importance to society.

Job Description:

The Graduate Enrollment Operations Assistant plays a vital role in the Graduate Admissions team, assisting with operational functions for all graduate programs. This position requires exceptional customer service and organizational skills, as well as strong oral and written communication skills.

Responsibilities:

• Provide customer support by answering questions and concerns;
• Manage initial application file review process;
• Process documentation and test score verification;
• Upload documents electronically to students' applications;
• Perform data processing as assigned by the Associate Director or other departmental staff;
• Order and maintain office supplies and recruitment materials;

Requirements:

• High school diploma or equivalent required;
• Bachelor's degree preferred;
• Prior knowledge of Slate CRM preferred;
• 2+ years of professional experience with a strong customer service orientation, preferably in a higher education setting;
• Strong knowledge of Microsoft Office Word, Excel, and Outlook, required;

About Clark University:

Clark University is located in Worcester, Massachusetts, a dynamic and diverse city. The University is dedicated to building a workplace that celebrates diversity and fosters inclusion.



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