Field Service Technician
4 days ago
The Field Service Technician is responsible for providing face-to-face customer service at off-site locations. This role involves minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy industrial rental equipment.
Key Responsibilities- Works safely at all times and adheres to all applicable safety policies
- Performs minor repairs and minimal troubleshooting offsite with minimal supervision
- Removes and installs parts, disassembles and assembles basic components
- Tests and verifies proper operation of all repairs
- Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records
- Operates equipment and vehicles with possession of all necessary licenses and certificates
- Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
- Adheres to contamination control and HAZMAT rules and regulations
- Maintains all company equipment, tools, and vehicle in a good, clean, and working order
- Communicates job progress to supervisor and customer as needed
- Completes assigned jobs and tasks to meet flat rate time and re-work standards
- Works overtime as required by workload and customers' needs
- Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
- Projects professionalism with both internal and external customers, including personal appearance
- May be relied upon to act as a mentor to lower-level technicians
- Requires regular and punctual employee attendance
- Performs other duties as assigned
- More than one year of heavy equipment experience required; three or more years preferred
- High school diploma or equivalent preferred
- MSHA certification preferred
- Air conditioning certification preferred
- Crane/Rigger certifications preferred
This is a challenging role that requires a strong technical background, excellent communication skills, and a commitment to safety and customer satisfaction.
As a Field Service Technician with Holt Group Inc, you will have the opportunity to work with a variety of equipment, develop your skills and knowledge, and contribute to the success of our team.
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