Insurance Customer Service Representative

1 week ago


Bryan, Ohio, United States Chief Delivery LLC Full time

Job Title: Insurance Customer Service Representative

About the Role:

We are seeking a highly skilled and motivated customer service representative to join our team at Chief Delivery LLC. As an insurance customer service representative, you will be responsible for providing exceptional customer service to our insurance company clients and policyholders.

Responsibilities:

  • Manage inbound customer communications - Respond to customer inquiries, requests, and issues in a timely and professional manner.
  • Consult on customer success - Provide expert advice to customers on how to successfully leverage our products and services based on their unique needs.
  • Maintain working product knowledge - Stay up-to-date on our products and services to ensure accurate and strategic information is provided to customers.
  • Track interactions in CRM - Record customer interactions in our internal system for cross-functional awareness and relationship development.

Requirements:

  • Personal Lines or Property & Casualty Insurance License Required
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Able to address complaints and issues with effective solutions and a positive attitude
  • Passionate about delivering exceptional customer experiences
  • Strong time-management and prioritization skills
  • Familiarity with Insurance CRM systems

Estimated Salary: $45,000 - $60,000 per year, depending on experience



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