Revenue Cycle Manager
4 weeks ago
This position is responsible for leading all aspects of the revenue cycle, including overall general supervision, policy and procedure compliance, personnel training and development, performance measurement and appraisals. The Manager will manage team supervisors and/or leads and agents, delivering the highest quality of service as efficiently as possible while meeting financial, performance and quality goals.
Key Responsibilities- Creates and implements department strategy related to the patient experience, team performance and quality.
- Reviews and analyzes business data to identify trends and provide recommendations to improve the patient experience.
- Develops and implements methods and procedures to meet and exceed productivity, efficiency, financial and quality goals.
- Provides daily leadership and guidance, direction, and motivation to team.
- Ensures all productivity standards are met in a timely manner through measuring and monitoring.
- Reviews policy and procedures and ensures all process and training documentation is up to date.
- Actively develops direct reports through coaching, feedback, and projects to ensure their success and to create a highly engaged, productive team while meeting all performance objectives.
- Conducts regular team meetings ensuring a sense of community among team and sharing performance and overall updates to keep the team informed.
- Responsible for overall team quality program ensuring that patient satisfaction is number one priority.
- Handles patient issues to ensure complete patient satisfaction.
- Evaluates team and individual training needs and assists in developing plans for immediate and long-term performance improvements.
- Aids in the development and implementation of processes that improve efficiencies and quality within the department.
- Interviews and hires staff as needed and approved by senior management.
- Conducts and reviews performance appraisals of direct reports, identifies performance problems, and initiates disciplinary actions.
- Works collaboratively with other departments sharing insights and creating process and procedure to improve the overall patient experience.
- Ensures that team meets all HIPAA requirements.
- Represents the department and/or organization to external departments and organizations.
- Ability to travel, one or more nights, for business when necessary.
- Education: Bachelor's degree in business, accounting, finance, or related field, or equivalent experience.
- Experience: 4 years of professional supervisory and/or management experience.
- PC Skills: Proficiency in Windows, Microsoft Outlook, Excel, and Word.
- Experience with Epic Grand Central (ADT & Prelude) software.
- Knowledge of bad debt collections.
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