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Customer Service Representative

1 month ago

Luray VA, United States VIMO INC Full time
Job Title: Customer Service Representative

Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at VIMO INC. As a Customer Service Representative, you will be responsible for delivering exceptional customer service experience to our clients. You will manage customer accounts, provide technical support, and interpret and follow defined procedures and policies.

Responsibilities:

Inbound/Outbound Calls
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Application Data Entry
Online chat inquiries as assigned
Interpret and follow defined procedures and policies

Requirements:

Moderate to Advanced computer skills
High level of comfort learning new technology
High level of professionalism
Excellent verbal and written communication skills
Comfortable working from home
Self-motivated and success-driven

What We Offer:

Paid Training
Full-Time, Seasonal temp-to-permanent roles
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment
401K Match
Individual Coverage HRA
Paid time off (PTO)

Preferred Experience:

Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
Previous experience in a Call Center
Familiarity with CRM systems and practices
Spanish Bilingual, a plus