Telecommunications Service Contract Manager

6 days ago


Wichita, Kansas, United States National Power, LLC Full time
Job Overview

National Power, LLC is a leading telecommunications company seeking an experienced Telecommunications Service Contract Manager to oversee the delivery of high-quality services to our customers.

Estimated Salary Range

The estimated annual salary for this position is $120,000 - $150,000, based on industry standards and national averages.

Job Responsibilities
  • Manage internal technicians to execute preventative maintenance contracts throughout their geographic territory.
  • Track open tickets to ensure timely completion and communicate status to customers.
  • Communicate with customers to address questions, problems, and requests for service or equipment.
  • Arrange for necessary repairs to restore service and schedule these repairs.
  • Order parts for needed repairs.
  • Successfully read and understand schematics, flowcharts, wiring diagrams, and specifications.
  • Maintain industry knowledge of AC & DC electrical and batteries to review inspection reports and provide feedback to customers.
Requirements
  • High school diploma required – some college preferred.
  • 10+ years of experience managing facilities electrical powering and cooling services preferred.
  • Superior organizational skills and experience managing teams of service providers (self-perform and/or subcontractors) are essential.
  • Excellent customer service skills are required, including verbal and written communication, phone and email etiquette.
  • Ability to work well in a changing work environment.
  • Advanced knowledge of the English language.
  • Intermediate knowledge of Microsoft Word applications, especially Excel.
  • Adept at using remote web applications and web services.
  • Proven team player.
Benefits
  • Three weeks of paid vacation after 90 days.
  • Up to 9 paid company holidays.
  • Paid sick time.
  • Company-paid Life Insurance ($75,000).
  • Company-paid Short-term and Long-term Disability Insurance.
  • Medical, Dental, and Vision Insurance: Offering four medical plan options.
  • 401(k) retirement savings plan with company matching.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSA).


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