Telecommunications Service Contract Manager
6 days ago
National Power, LLC is a leading telecommunications company seeking an experienced Telecommunications Service Contract Manager to oversee the delivery of high-quality services to our customers.
Estimated Salary RangeThe estimated annual salary for this position is $120,000 - $150,000, based on industry standards and national averages.
Job Responsibilities- Manage internal technicians to execute preventative maintenance contracts throughout their geographic territory.
- Track open tickets to ensure timely completion and communicate status to customers.
- Communicate with customers to address questions, problems, and requests for service or equipment.
- Arrange for necessary repairs to restore service and schedule these repairs.
- Order parts for needed repairs.
- Successfully read and understand schematics, flowcharts, wiring diagrams, and specifications.
- Maintain industry knowledge of AC & DC electrical and batteries to review inspection reports and provide feedback to customers.
- High school diploma required – some college preferred.
- 10+ years of experience managing facilities electrical powering and cooling services preferred.
- Superior organizational skills and experience managing teams of service providers (self-perform and/or subcontractors) are essential.
- Excellent customer service skills are required, including verbal and written communication, phone and email etiquette.
- Ability to work well in a changing work environment.
- Advanced knowledge of the English language.
- Intermediate knowledge of Microsoft Word applications, especially Excel.
- Adept at using remote web applications and web services.
- Proven team player.
- Three weeks of paid vacation after 90 days.
- Up to 9 paid company holidays.
- Paid sick time.
- Company-paid Life Insurance ($75,000).
- Company-paid Short-term and Long-term Disability Insurance.
- Medical, Dental, and Vision Insurance: Offering four medical plan options.
- 401(k) retirement savings plan with company matching.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSA).
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