Chief Network Infrastructure Operations Manager

7 days ago


Decatur, Alabama, United States Strategic Staffing Solutions Full time

Job Title: Chief Network Infrastructure Operations Manager

We are seeking a highly skilled and experienced Chief Network Infrastructure Operations Manager to join our team at Strategic Staffing Solutions.

Estimated Salary: $85,000 - $110,000 per year

Location: Decatur, IL

Schedule: Hybrid, day shift

About the Job:

As a Chief Network Infrastructure Operations Manager, you will be responsible for managing the daily operations and support of the core enterprise infrastructure. This includes monitoring, troubleshooting, documenting, and resolving incidents on various networks such as MPLS, Cisco, Nokia, and Scada.

You will also be responsible for monitoring, alerting, and triaging on core infrastructure including server-related events. Additionally, you will provide phone support, update customers and vendors that call in, and provide top-notch customer service to our customers.

The ideal candidate will have strong network support skills, including NOC and F5 network technologies. You will utilize a variety of monitoring tools and network element management systems to triage, troubleshoot, and remotely repair problems with the company's networks.

Key Responsibilities:

  • Manage the daily operations and support of the core enterprise infrastructure.
  • Monitor, troubleshoot, document, and resolve incidents on various networks.
  • Provide phone support and update customers and vendors that call in.
  • Utilize monitoring tools and network element management systems to repair problems.
  • Implement software upgrades to network elements as required.
  • Participate in the change process to add or delete network elements.
  • Support IT field operations personnel and dispatch field support personnel as required.
  • Open and manage tickets with equipment vendors and carriers.

What We Offer:

We offer a competitive salary, hybrid schedule, and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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