Block Advisors Multi-Unit Team Leader 3

3 weeks ago


Birmingham, Michigan, United States H&R Block Full time
528337BR

Job Summary:

As a Multi-Unit Team Leader at H&R Block, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three offices. Prior tax preparation experience is not required.

Key Responsibilities:

Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders

Build an engaging team environment across all offices by training and coaching associates while holding them accountable to execute on Service Standards and recognizing outstanding associate contributions, and responsible for the development of office associates' career paths

Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

Assist the DGM in recruiting and interviewing candidates for tax office associate positions

Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

Lead daily team meetings and communicate essential information to tax office associates

Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices

Travel between offices as required

May prepare up to 75 tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Requirements:

People management experience, with the demonstrated ability to grow and develop associates

Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

Computer proficient with the ability to use MS Office

Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

About H&R Block:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

What We Offer:

Employee Assistance Program with Health Advocate

Wellbeing program, BetterYou, to help you build healthy habits

Neurodiversity and caregiver support available to you and your family

Various discounts on everyday items and services

Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan

Click here to check out all available benefits
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