Payroll Operations Coordinator Role

6 days ago


New York, New York, United States vanleeuwenicecream Full time

Van Leeuwen Ice Cream is on a mission to make good ice cream that makes you feel good. As we continue to grow and accelerate our growth, we are seeking an experienced Payroll Operations Coordinator to join our Finance team in New York.

About the Job

This role will be responsible for ensuring payroll accuracy, answering employee questions, and resolving issues related to payroll and benefits. You will work closely with Managers and Employees to ensure seamless operations and provide excellent customer service.

Key Responsibilities
  1. Be the first point of contact for employee questions and concerns regarding payroll and benefits
  2. Resolve issues such as lost checks, voided payments, direct deposit assistance, and undeliverable checks
  3. Assign and escalate tickets requiring in-depth assistance to senior team members
  4. Assist with Change of Status updates, including transfers, title changes, and off-cycle terminations
  5. Review time cards, tip bundles, and connect with managers to ensure timely processing
  6. Audit organizational charts and personnel assignments to ensure accuracy across all platforms
Requirements
  • 1-2 years of experience in payroll
  • Associate Degree or higher preferred but not required
  • Experience handling sensitive information and customer service
  • Data analysis skills and proficiency in Microsoft Suite
  • Strong communication skills
What We Offer
  • Employee Scoop Card (enjoy ice cream from any Van Leeuwen scoop shop nationwide)
  • Medical, Dental, and Vision Insurance with 70% employer contribution
  • 401k with up to 4% employer match
  • Cell phone reimbursement plan
  • Wellness reimbursement plan
  • Paid Time Off - 3 weeks / 120 hours total
  • Paid Sick Time
  • Yearly Performance Reviews

Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees. The actual base salary offered will depend on various factors, including qualifications, years of relevant experience, level of education attained, certifications, or other professional licenses held. Estimated salary: $64,500-$66,000 USD.



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