Cafe Operations Manager

1 week ago


Tallahassee, Florida, United States Lucky Goat Coffee Full time
Cafe Leader Job Description

Lucky Goat Coffee is a specialty coffee production roaster based out of Tallahassee, Florida. The Cafe Leader role is an integral part of the Lucky Goat Coffee Cafe experience. This position is responsible for overseeing daily operations, cultivating an exceptional customer experience, and developing the next generation of coffee professionals.

Key Responsibilities:
  • Leader of the Cafe Customer Experience: Ensuring all customers receive excellence in Lucky Goat products, services, and cafe environment.
  • Oversee Daily Cafe Operations: Ensuring the cafe team strengthens efficiencies and delivers excellence for each customer.
  • Cultivate a Cafe Environment: Creating a welcoming, clean, and well-maintained cafe environment that mirrors the Lucky Goat Coffee brand image.
  • Lead Cafe Revenue Growth: Optimize every sales opportunity by ensuring the cafe team consistently executes Lucky Goat's marketing and operational visions.
  • Cultivate a Culture: Attracting and retaining high-quality employees, working in conjunction with the Cafe Area Director, Human Resource Director, and Education Department.
Requirements:
  • A minimum of three years of leadership experience, preferably in the food service or hospitality industries.
  • Ability to prioritize conflicting demands focused on delivering solid and consistent business results.
  • The ability to work and thrive in a fast-paced, rapidly changing work environment for a minimum of 40 hours per week.
  • Proven management and organizational skills - with thoroughness and attention to detail.
  • Proven leadership and ability to work on own initiative without supervision.
  • Ability to consistently exhibit high levels of discretion, integrity, and confidentiality.
  • Effective problem-solving and decision-making skills and ability to influence others.
  • Superb communication skills including effective listening, writing, and presenting; ability to express thoughts in a clear and concise manner.
  • Demonstrated experience learning and thriving in a constantly changing environment and to cultivate relationships across teams.

Lucky Goat Coffee is an equal opportunity employer. All benefits subject to change based on applicable laws and/or Company's lawful discretion. Benefits plan terms and applicable law control with respect to insurance terms.



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