Intake Specialist

23 hours ago


Charlotte, North Carolina, United States Cognixia Full time
Job Overview

Cognixia is seeking a highly skilled Intake Specialist to join our team. As an Intake Specialist, you will be responsible for receiving inbound calls and conducting case intake from a queue for 6-8 hours per day.

Key Responsibilities
  • Provide consultation on general policy questions and drive resolution for less complex cases
  • Identify cases requiring escalation and complete required documentation
  • Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Requirements
  • Ability to quickly build rapport, ask probing questions, and take thorough notes while talking to inquirers
  • Time management in controlling the call (fast-paced environment)
  • Strong documentation, communication, and organizational skills with attention to detail for documentation in case management system
Desired Skills
  • Call Center experience, specifically intake
  • Working in case management systems
  • HR/ER experience

Please note that this is a challenging and exciting opportunity to work with a leading Digital Solutions company. If you are interested in this role, please contact us for further information.


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