Customer Support Specialist
4 weeks ago
We're seeking a highly skilled Customer Support Specialist to join our team at Accountable2You. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and ensuring our customers have a positive experience with our software.
Key Responsibilities:
- Provide timely and effective support to customers via email, chat, and phone
- Troubleshoot technical issues with our software and provide solutions or escalate to technical teams as needed
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Develop and maintain knowledge of our software and its features to provide accurate and helpful support
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
Requirements:
- Minimum 2 years of experience in a customer support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong technical skills and ability to learn new software and technologies
- Experience with Zendesk, Help Scout, or other similar software
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Relocation assistance for candidates outside the local area
How to Apply:
If you're a motivated and customer-focused individual with a passion for technology and support, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications.
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