Food and Beverage Manager

3 weeks ago

Knoxville, Tennessee, United States Aimbridge Hospitality Full time
Job Summary

The Food and Beverage Manager is responsible for ensuring exceptional service in all F&B Outlets, Room Service, Lounge, and Banquets. This role requires a strong leader who can motivate and train staff to provide attentive, friendly, and courteous service to guests.

Responsibilities
  • At least 5 years of progressive experience in a hotel or a related field, or a 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 1 year of related experience.
  • Proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Supervisory experience required.
  • Ability to convey information and ideas clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work well in stressful, high-pressure situations.
  • Ability to maintain composure and objectivity under pressure.
  • Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Ability to work with and understand financial information and data and basic arithmetic functions.
Key Responsibilities
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
  • Maintain a warm and friendly demeanor at all times.
  • Be familiar with the organization of the hotel and know the function of each department.
  • Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards.
  • Maintain follow-through of all guest requests, problems, complaints, and/or accidents which occur in the Restaurant, Room Service, Lounge, or Banquets.
  • Motivate, coach, counsel, and discipline all F&B personnel according to company S.O.P.'s.
  • Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
  • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
  • Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.
  • Prepare employee shift schedule according to the business forecast, payroll budget guidelines, and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
  • Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
  • Conduct all 90-day and annual employee performance appraisals according to company S.O.P.'s.
  • Ensure implementation of all Aimbridge Hospitality's policies and house rules.
  • Assist in developing and ensure implementation of Food and Beverage promotional ideas.
  • Ensure all beverage costs are maintained to meet budget.
  • Focus the F&B Department on their role in contributing to the guest service scores.
  • Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards.
  • Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices, and checkbook accounting.
  • Develop, initiate, and promote sales, including up-selling programs for use by all service personnel.
  • Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department.
  • Participate in required M.O.D. coverage as scheduled.
  • Initiate all necessary F&B-related reports according to company standards.
  • Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.
  • Ensure that F&B employees are at all times attentive, friendly, helpful, and courteous to guests, all other employees, and managers.
  • Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
  • Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies.
  • React to negative trends in the marketplace by implementing food and beverage blitzes and promotions.
  • Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards.
  • Attend daily BEO meeting.
  • Conduct beverage purchasing as needed.
  • Purchase Food & Beverage operating equipment as needed.
  • Conduct monthly beverage inventories and reconciliations.
  • Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Oversee the operations of the Banquet department.
  • Use the hotel's P.O.S. system to print reports. Analyze reports generated.
  • Establish and maintain key control system.
  • Complete monthly menu analysis and submit to the Corporate Office.
  • Monitor and follow up on all Food and Beverage cash overages and shortages.
  • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
  • Complete all required correspondence in a timely and efficient manner.
  • Attend monthly all-employee meetings and any other functions required by management.
  • Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
  • Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
  • Handle items for 'Lost and Found' according to the standards.
  • Maintain required pars of all stock.
  • Review food sales for accuracy daily.
  • Perform any other duties as requested by the General Manager.

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