Night Auditor Part-time Representative

7 days ago


Milwaukee, Wisconsin, United States CSM Corporation Full time
Job Overview

This position plays a vital role in ensuring the accuracy and integrity of our financial operations. As a Night Auditor, you will be responsible for balancing and closing previous business day transactions, preparing daily financial reports, and managing person-in-charge duties during the overnight shift.

As a key member of our team, you will be expected to demonstrate sound judgment in making independent decisions, ensure security protocols are being followed, and provide exceptional guest service in a friendly, professional, and timely manner.

Main Responsibilities

* Perform manager-on-duty role during 3rd shift
* Anticipate and respond to guests in a friendly and positive manner
* Process check-ins and check-outs, verify billing, create reservations, and process special requests
* Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
* Ability to work independently or in a team in meeting guests needs, and actively contribute to the efforts of other departments when necessary
* Understand and follow CSM guest service recovery program
* Accountable for accurately balancing all revenue sources and completing daily financial reports
* Process no-show reservations, prepare financial reports for managerial review
* Close the financial day for the hotel
* Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
* Monitors room availability, follows restrictions, and all booking policies and procedures
* Drives sales and maximizes revenue by up-selling rooms and amenities
* Adheres to CSM procedures when handling cash and processing financial transactions
* Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
* Produces required volume of work by planning, organizing and prioritizing work duties
* Attends all required department and hotel meetings
* Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations

Competencies/Skills Required

* 2+ years prior guest service experience required, preferably in a hospitality setting
* Prior night audit or accounting experience preferred
* Excellent computer knowledge and communication skills needed
* Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment

Estimated Salary: $40,000 - $55,000 per year
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