Insurance Customer Service Representative
4 weeks ago
Customer Service Role at State Farm Insurance
As a key member of our team, you will provide exceptional customer service by assisting customers with their insurance needs. Your responsibilities will include processing policy changes and updates, handling customer inquiries and claims, and collaborating with colleagues to resolve customer issues. You will also maintain accurate customer records and stay up-to-date with insurance products and industry trends to effectively support our customers. Additionally, you will follow company policies and procedures to ensure compliance with regulations and guidelines, and continuously improve your knowledge and skills through training and development opportunities.
Key Responsibilities:
- Assist customers with their insurance needs
- Process policy changes and updates
- Handle customer inquiries and claims
- Collaborate with colleagues to resolve customer issues
- Maintain accurate customer records
- Stay up-to-date with insurance products and industry trends
- Follow company policies and procedures
- Continuously improve knowledge and skills
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