Mortgage Operations Specialist
1 month ago
The Non-QM Client Services Representative will play a crucial role in supporting the Non-QM loan processing team. This position requires a strong understanding of mortgage products and data, as well as excellent communication and client service skills.
Key Responsibilities
- Coordinate with Underwriting and Lock Desk to process underwriting and product exception requests
- Manage and answer product questions and escalate complex product/underwriting issues to appropriate parties
- Facilitate the delivery of data, loan files, and collateral files to vendors supporting the loan purchase process
- Provide process improvement requirements to the internal technical team in support of constant improvement in conduit work systems
- Condition and pipeline management follow-up for both credit and collateral documents
- Manage time and activities to agreed-upon service level turn times and quality metrics
- Provide analytics and documentation to support asset acquisition and investment decisions.
Requirements
- 3+ years of recent mortgage industry experience
- 3+ years recent conforming non-QM processing experience
- Analytical thinking ability, diplomacy and professionalism
- Strong interpersonal and communication skills, both written and oral
- Technologically savvy, with the ability to work in varied systems, Proficiency with Excel & Word
- Experience with loan origination systems, document management, or other mortgage-related processing systems
- Must be able to handle multiple tasks and manage workload independently
- Must be organized, detailed-oriented, and maintain reliable follow-through
A competitive compensation package is offered, including a base salary range of $55K - $90k annually, and a comprehensive benefits package.
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