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Operations Coordinator
1 month ago
Mindful Support Services is a mental health organization dedicated to providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers.
We are seeking an Operations Assistant to work collaboratively with team members, contractors, vendors, and other departments within the company to contribute to a range of daily tasks and project support.
Key Responsibilities:
- Manage the flow of internal Zendesk tickets and collaborate with team members to resolve tickets.
- Manage shared Operations email inbox, ensuring that messages are responded to in a timely manner.
- Manage provider access to the Provider Portal, creating new accounts and closing-out termed providers.
- Manage the flow of provider business card orders, create templates & send to providers for approvals, and ensure successful delivery of orders.
- Support with SharePoint management, page design, and upkeep.
- Assist with website management and upkeep.
- Take, edit, and post new employee headshots.
- Collaborate across departments to write, compile and/or edit documentation for key business processes.
- Support members of the Operations team with carrying out project work.
Requirements:
- Bachelor's degree and 1-2 years' related experience and/or training; or equivalent combination of education and experience.
- Demonstrated ability to adapt quickly to technology and knowledge to troubleshoot alternative software tools as needed; previous experience with workflow automations software and CRMs is a plus.
- Experience in Adobe Creative Suite (specifically InDesign and Photoshop) or similar programs.
- Experience using DSLR cameras preferred.
- Personal vehicle required due to travel between worksites or other locations.
Work Environment:
The position is based in-person at the Headquarters – Taylor's Landing location initially. After an initial training period this position will work in-person at both our Headquarters – Taylor's Landing and Headquarters – Meridian North locations and requires travel to all Mindful Support Services office locations, including occasional out-of-state business trips.
The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.
Benefits:
- 75% employer covered Health, Dental & Vision benefits plan.
- 401(k) savings plan with employer matching upon eligibility.
- 8 paid holidays.
- 15 PTO days accrued annually.
- Professional and career development opportunities.
- Compensation evaluated with opportunities for advancement.
Job Type: Full-time, Fully In-Office
Pay: $49,000-$52,000 per year
We are an equal opportunity employer committed to creating a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Background check required for employment.
