Universal Service Representative I

3 weeks ago

Chula Vista, California, United States Wheelhouse Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Universal Service Representative I to join our team at Wheelhouse Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service and sales support to our members, while also maintaining and balancing a cash drawer daily.

Key Responsibilities:

  • Provide service and sales support to all assigned areas of the branch.
  • Maintain and balance a cash drawer daily, receiving and processing deposits, withdrawals, transfers, cashier check requests, cash advances, and loan payments.
  • Make decisions regarding the opening of new membership accounts and respond to requests for information pertaining to memberships, products, services, and consumer loans.
  • Promote Credit Union products and services, including credit cards, loans, and deposit accounts.
  • Interview loan applicants and ensure accuracy of consumer loan applications as authorized and approved by underwriting and/or Credit Committee prior to funding and disbursing.
  • Participate in assuring quality control in regard to audits and certifications.
  • Process requests to increase scheduled loan payments and collection payments.
  • Complete and maintain monthly sales logs and reports.
  • Meet outlined goals and objectives established for cross-sell on new memberships and consumer loan funding, adhering to outlined error ratios on funded loans and memberships.
  • Meet and maintain established ancillary goals, including GAP, MBP, and Debt Protection.
  • Provide staff support at other branch locations.
  • Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.

Requirements:

  • High school diploma or equivalent plus one (1) or more years of related experience and/or training in a financial institution performing a full range of Teller, new account, and operations functions.
  • Requires strong sales and service skills, with a minimum of six months of experience in consumer lending preferred.
  • Professional and effective oral, written, and interpersonal skills, with the ability to address problems and situations by utilizing procedures and other resources within the organization.
  • Proficiency with Microsoft Office products and online computer core processing systems.
  • Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance.
  • Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
  • Effective time management skills, with the ability to work with minimal supervision while performing duties.
  • Knowledge and understanding of the mission and vision of the Credit Union, with a strict adherence to the Credit Union's policy of confidentiality, security, professional conduct, and dress.
  • Support Business Development at onsite events and/or Marketing efforts within the community.

Salary Range: $22.88/hour

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