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Catering Department Manager

4 weeks ago

SeaTac, Washington, United States Spire SeaTac Management LLC Full time

Job Overview: As a seasoned hospitality sales and catering leader, you will be responsible for training, supervising, and working with all Catering staff to solicit and book Banquet and Catering functions, resulting in customer satisfaction and profitability.

Responsibilities and Duties:

  • Select, train, supervise, and monitor the performance of Catering staff in the proper preparation of Banquet menus, memos, and files.
  • Organize and conduct staff meetings to coordinate successful functions.
  • Tour and inspect banquet and meeting space on a daily basis, reporting necessary repairs.
  • Schedule and assign specific duties to all employees under supervision for the efficient operation of the Catering Department and coverage of functions in accordance with productivity standards.
  • Solicit new accounts and review previous Banquet files to generate business.
  • Oversee the service of group functions once they are in house.
  • Write Banquet menus, memos, and send out Red Boarders for VIP Guests.
  • Review and revise Catering Department guarantee sheets and weekly events sheets.
  • Formulate and make revisions to annual and monthly forecasts.
  • Negotiate, prepare, and write contracts and enter information into the Diary Book.
  • Interact with clients to determine needs and direct staff accordingly.
  • Respond to telephone and walk-in inquiries of potential guests.

Specific Job Knowledge and Skills:

  • Thorough knowledge of food and beverage products, proper preparation, and presentation of foods and beverage items.
  • Ability to prepare signage for catering functions.
  • Ability to grasp, lift, and/or carry, or otherwise move goods weighing a maximum of 20 lbs. on an occasional basis.
  • Ability to read, write, and speak to comprehend and communicate job functions.
  • Ability to create special themes and menus.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.