Order Administration Representative

5 days ago


Dayton, Ohio, United States C4 Technical Services Full time

As an Entry-Level Order Administration Representative at C4 Technical Services, you will play a critical role in supporting the sales and order-to-cash cycle. Your responsibilities will include collaborating with various departments to ensure a seamless order-to-cash process, maintaining customer satisfaction, and contributing to the company’s overall success.

Key Responsibilities:
  1. Receive and accurately process customer orders via various channels, including email, phone, sales quotations, and online portals.
  2. Assist sales teams with preparing accurate quotes prior to and after signature, and subsequently converting quotes to orders in respective systems.
  3. Monitor the status of orders to ensure timely fulfillment and delivery.
  4. Proactively communicate with customers regarding delays or issues that may arise during order processing.
  5. Address customer inquiries related to order status, software provisioning, shipping information, and product availability.
  6. Provide timely and courteous responses to maintain high levels of customer satisfaction.
Qualifications:
  • Minimum High School degree, but a 2-4 Year Degree is preferred.
  • Experience in order administration, sales support, or a related field is beneficial, but not mandatory for entry-level positions.
  • Strong organizational skills, attention to detail, and accuracy in data entry and order processing.
  • Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.


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