Technical Problem Solver IV, E-commerce Advertising Support Specialist

6 days ago


Seattle, Washington, United States Amazon Full time
About Amazon

Amazon's Demand Side Platform (DSP) is a leading e-commerce advertising solution that supports major advertisers worldwide. Our goal is to make Amazon's DSP the number one destination for e-commerce advertising anywhere in the world.

Job Description

The DSP Support Engineering team supports our enterprise advertising clients by working across teams to solve complex technical problems. As a member of this team, you will play an instrumental role in solving customer-impacting issues and enhancing the quality of our platform.

Key Responsibilities
  • Evaluate, diagnose, troubleshoot and drive resolution of all systemic customer impacting advertising Demand Side Platform issues in production.
  • Provide visibility into problem themes, and drive accountability and action for constant improvement of the customer experience.
  • Interface with operations and business partners to determine root cause.
  • Develop SOPs and automated tools to eliminate regressions and improve quality and efficiency.
  • Collaborate cross-functionally across other support and engineering teams to resolve issues and implement troubleshooting best-practices and tools.
A Day in the Life

You'll start your day reviewing your assigned support queue, analyzing and prioritizing new and ongoing issues, driving resolution on 3-5 technical issues daily. You will work closely with engineering teams to diagnose, troubleshoot and drive tickets to resolution, as well as understand the current status of fixes in order to provide timely and accurate updates to our customers.

About the Team

The Amazon DSP Support Engineering team owns technical troubleshooting and resolution of all customer related issues related to the Demand Side Platform (DSP), including UI, reporting, targeting and delivery issues. They are responsible for coordinating response, diagnostics, forensics, ownership determination, and mitigation validation.

Basic Qualifications
  • 3+ years of software development, or 3+ years of technical support experience.
  • Experience scripting in modern program languages.
  • Experience troubleshooting and debugging technical systems.
  • Experience in agile/scrum or related collaborative workflow.
  • Experience troubleshooting and documenting findings.
  • Proven experience with SQL, including writing complex queries, analyzing data across large data sets.
Estimated Salary Range

$81,400/year - $182,000/year, depending on geographic location and individual qualifications.



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