Laboratory Operations Manager

3 weeks ago


Stamford, Connecticut, United States Stamford Health Full time
Job Description

Under the direction of the Administrative Director and Medical Director, the Laboratory Operations Manager oversees the day-to-day operations of the clinical laboratory. Responsibilities extend across all laboratory departments, including Anatomic Pathology.

Key Responsibilities
  1. Staff Management: Directly manages the customer service department, including all staff, and oversees POC, compliance, and regulatory.
  2. Quality: Designs and implements Departmental Quality Improvement Monitors under the direct supervision of the Laboratory Director and participates in performance improvement activities.
  3. Occurrence/Incident Reporting: Collaborates with section managers to monitor, investigate, and respond to all incident occurrence reports submitted in RL Datix.
  4. Operations: Responsible for contract maintenance for all departments, modifies SOPs and edits documents with Director approval to improve laboratory workflow and processes, interacts with IT to ensure proper functioning and troubleshooting of LIS issues, and may write procedures and/or prepare manuals as required.
  5. Budget Preparation: In collaboration with the Administrative Director and department managers, prepares yearly labor and operating budgets and closely monitors expenses for any variances.
  6. Customer Service/Patient Satisfaction: Acts as the gatekeeper of Press Ganey reports/feedback and offers recommendations in areas of opportunity through regular dialogue with site directors and managers.

Performs other related duties as assigned or requested to maintain a high level of service.

Qualifications
  • 5+ years of progressive management experience preferred.
  • Bachelor's degree required, Master's degree preferred.
  • Excellent analytical, organizational, communication, interpersonal, and public speaking skills are required.
  • The ability to work with individuals at all organizational levels, including Executive leadership, peers, team members, other departments, patients, and the community is required.
  • Experience with Quality/Regulatory Compliance/Performance Improvement programs preferred.
  • Proficient in MS Office - Word, PowerPoint, and Excel.

CERTIFICATIONS REQUIRED

ASCP certification.


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