Loan Servicing Representative III

4 weeks ago


Irving, Texas, United States Servicing Solutions Full time
About the Role

Servicing Solutions is a leading provider of portfolio servicing solutions, dedicated to delivering exceptional customer experiences and driving business growth. As a Loan Servicing Representative III - Repossession and Remarketing, you will play a critical role in our team, responsible for collecting on accounts and ensuring timely recovery of collateral.

Our team is passionate about delivering results-driven solutions that meet the evolving needs of our clients. We leverage our expertise and innovative approach to drive business success and customer satisfaction.

As a key member of our team, you will be responsible for:

  • Collecting payments on past due accounts
  • Locating customers using credit bureau information and other databases
  • Communicating with customers to resolve outstanding balances
  • Coordinating repossession efforts to secure collateral

We are committed to fostering a positive and inclusive work environment, where our employees can thrive and grow. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Collect payments on past due accounts
  • Locate customers using credit bureau information and other databases
  • Communicate with customers to resolve outstanding balances
  • Coordinate repossession efforts to secure collateral

Requirements:

  • Knowledge of FDCPA standards and state laws
  • Auto-dialer experience a plus
  • Ability to maintain composure with difficult or irate customers
  • Promote a positive work environment


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