Front Desk Agent
3 weeks ago
Job Summary:
As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.
Responsibilities:
- Approach all encounters with guests and associates in a friendly and service-oriented manner.
- Maintain high standards of personal appearance and grooming.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Answer guest inquiries about hotel services, facilities, and hours of operation.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Be aware of all rates, packages, and special promotions.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a clean and organized work area.
Requirements:
- High School diploma or equivalent required.
- College coursework in a related field helpful.
- Experience in a hotel or related field preferred.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work in a team environment and provide excellent customer service.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Recognition and rewards for outstanding performance.
- Training and development programs to enhance skills and knowledge.
About Aimbridge Hospitality:
Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. We are committed to providing exceptional guest service and driving exceptional results.
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