Front Desk Agent

3 weeks ago


Egg Harbor City, New Jersey, United States Aimbridge Hospitality Full time

Job Summary:

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities:

  • Approach all encounters with guests and associates in a friendly and service-oriented manner.
  • Maintain high standards of personal appearance and grooming.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a clean and organized work area.

Requirements:

  • High School diploma or equivalent required.
  • College coursework in a related field helpful.
  • Experience in a hotel or related field preferred.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to work in a team environment and provide excellent customer service.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Recognition and rewards for outstanding performance.
  • Training and development programs to enhance skills and knowledge.

About Aimbridge Hospitality:

Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. We are committed to providing exceptional guest service and driving exceptional results.


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