IT Support Specialist Level 2
4 weeks ago
AVASO Technology Solutions is seeking a skilled IT Support Specialist Level 2 to join our global team.
As an AVASO employee, you will be part of a global organization that provides IT Services to clients across multiple industries.
We are an IT solution provider with coverage in over 190 countries and global distribution capabilities.
The ideal candidate will have 2-3 years of experience in Windows Desktop support and possess strong analytical, troubleshooting, and problem-solving skills.
Key Responsibilities:
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on Desktops, laptops, printers, and other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Desired Skills & Experience:
- Bachelor's degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
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