Technical Director for Healthcare IT Solutions

5 days ago


Oakland, California, United States Center for Elders' Independence Full time
About the Position

The Center for Elders' Independence is seeking a highly skilled Technical Director to lead our technology initiatives and ensure seamless delivery of healthcare services. This key role will drive the roadmap for Customer Experience technologies, including contact center architecture, mobilization, and production oversight.

Key Responsibilities
  • Leverage industry best practices and standards to lead technology projects, deployments, and initiatives.
  • Conduct business analysis to effectively understand and solve business problems, developing business cases and Statements of Work (SOWs).
  • Lead performance improvement initiatives related to customer experience and technology.
  • Implement and continually manage IT Service Management Framework (ITSMF) processes, including the full ITIL Service Lifecycle.
  • Maintain and improve IT security configuration and processes in accordance with best practice frameworks.
  • Oversee Contact Center implementation and technical management to meet current and future business needs.
  • Manage Electronic Health Record (EHR) systems at scale, such as EPIC, Cerner, or eCW.
Requirements
  • Bachelor's degree in a Computing discipline or Associate's degree with significant comparable experience.
  • ITIL certification (v3 or 4).
  • Practical experience in Project Management within a Prince 2 environment.
  • Business Analysis training and practical experience.
  • Background in IT within healthcare organizations of scale.
  • Experience with M365/E5-based Contact Center Solutions, such as Five 9 or CISCO UCCE.
  • Experience leading EHR systems like EPIC, Cerner, or eCW.
  • Knowledge of ITSMF tools, such as ServiceNow.
  • End User Services experience.
  • Identity and Access Management expertise, including Role-Based Access Control (RBAC).
  • Workstation Technology Management skills, including image management.
  • ITIL Service Management Lifecycle knowledge.

The salary range for this position is $108,259-162,389 annually, based on market rates, experience, skills, abilities, and work history. The Center for Elders' Independence offers stability and continues to thrive as a growing company that values its employees' growth and development.



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