Genesys Cloud Platform Specialist
7 days ago
We are seeking an experienced Genesys Cloud Platform Specialist to join our team at System One.
This is a remote work opportunity, allowing you to work from the comfort of your own home in the Eastern Time Zone business hours.
Job Responsibilities- Design, develop, and implement Genesys Cloud Interactive Voice Response (IVR) call flows, including skills configuration, queue management, and routing logic.
- Create and maintain email flows, routing rules, and data tables within the Genesys Cloud environment.
- Develop and manage Application Programming Interface (API) integrations between Genesys Cloud and other PNC applications.
- Collaborate with other team members to gather and analyze requirements.
- Document user stories and technical specifications in Jira.
- Experience with Genesys Cloud platform development and configuration.
- Demonstrated experience with IVR system development and call flow design.
- Proficiency in Jira and Java programming languages.
The estimated annual salary for this position is around $120,000, based on national averages and industry standards.
System One offers competitive benefits, including comprehensive health insurance, retirement plans, and paid time off.
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