Operations Coordinator

4 weeks ago


Portland, Oregon, United States Emerald Staffing Full time
About Emerald Staffing

A leading innovator of high-performance labeling solutions for laboratory, life sciences, medical device, and semiconductor industries is seeking an Operations Coordinator to join their team.

Job Summary

The Operations Coordinator will be responsible for providing exceptional customer support, processing orders, and collaborating with internal team members to resolve customer requests. This role requires strong communication skills, adaptability, and a customer-centric approach.

Key Responsibilities
  • Provide prompt and professional customer support to resolve issues and ensure customer satisfaction.
  • Process orders, update records, and collaborate with team members to meet customer goals.
  • Analyze data to forecast material requirements and adapt to changing customer needs.
  • Setup, plan, and coordinate with vendors to ensure timely delivery of materials.
  • Investigate and resolve quality-related issues for customers and implement plans to mitigate future issues.
  • Participate in internal and external quality audits to ensure compliance with industry standards.
Requirements and Qualifications
  • Account management experience with a focus on customer satisfaction.
  • Relevant customer service experience with a strong understanding of project management principles.
  • Project management certification is a plus.
  • Prior estimating experience is an asset.
Work Environment

This is a full-time position working Monday to Friday, 8:00 AM to 5:00 PM. The compensation package includes a competitive hourly rate, benefits, and opportunities for professional growth and development.



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