Healthcare Customer Support Representative

3 days ago


Fort Worth, Texas, United States CornerStone Staffing Full time
Job Title: Healthcare Customer Support Representative

CornerStone Staffing is seeking a highly skilled and motivated Healthcare Customer Support Representative to join our team in Fort Worth, TX.

The ideal candidate will have a strong background in customer service, with experience handling inbound and outbound calls, scheduling refill deliveries, and directing calls to appropriate personnel.

As a Healthcare Customer Support Representative, you will be responsible for providing high-level customer service to patients, clinicians, and clients, while ensuring accurate information is included in patient profiles and distribution can successfully send packages in a timely manner.

Key Responsibilities:

  • Handle inbound and outbound calls to schedule medication delivery and payment
  • Directly respond to customer inquiries and route calls to appropriate staff for prompt resolution
  • Update concise progress notes to ensure other roles within the workflow can quickly assess the status of referrals
  • Provide customer service through manipulation of management information systems to answer questions regarding refill needs, prescription status, and insurance information

Requirements:

  • High School Diploma or GED with minimum of Associate degree preferred
  • 1+ year of experience in benefits verification, benefits investigation, claims, copays, or similar roles
  • Experience working with management information systems to effectively address customer needs
  • Proficiency in Microsoft applications
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Strong attention to detail
  • Flexibility with schedule

What We Offer:

CornerStone Staffing offers a competitive hourly rate of $20.40 and a flexible schedule with opportunities for overtime and weekends. Our training program is comprehensive and includes 4 weeks of training from 8AM to 5PM, followed by a work schedule that suits your needs.

Apply today to join our team and take the first step towards a rewarding career in healthcare customer support



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