Fitness Ambassador
4 weeks ago
As a Front Desk Representative, you will be the first point of contact for our members and guests, providing a warm and welcoming experience. Your responsibilities will include checking in members, answering phones, and facilitating messages on our club software. You will also be responsible for communicating special events to members and guests, maintaining a clean and organized work area, and assisting with retail and other tasks as needed.
We're looking for someone with excellent communication skills, a strong customer service background, and the ability to multitask in a fast-paced environment. If you're a team player who is passionate about fitness and providing exceptional customer service, we'd love to hear from you.
Responsibilities:
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Understand and follow all policies, procedures and standards
- Sell retail products (if sold at the front desk)
- Schedule member service needs
- Assist in retail, childcare, etc. desks/areas as needed
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Above position may report to Operations Manager where applicable
- Follow all policies and procedures in Employee Handbook
- Above description may be subject to change or alteration at any time
Qualifications:
- Fluent in English
- Proficient reading and writing skills
- Good communication skills
- Strong customer service skills
- 18+ years of age
- Experience in a fast-paced environment
- Multitasking skills
- High energy and patience required
- Able to work opening shift 4:40am-12pm during weekdays
Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation: $16.00 per hour
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