IT Infrastructure Specialist

Job Title: IT Infrastructure Specialist

About the Role:

Encore Talent Solutions is seeking an IT Infrastructure Specialist to support our end client requirement. The successful candidate will work in either the Cincinnati, Columbus, or Indianapolis office.

Key Responsibilities:

• Administration, configuration, and maintenance of Windows and Azure environments, ensuring consistent design, deployment, and lifecycle maintenance services for Domain Controllers, Active Directory, Azure AD, DNS, DHCP, Group Policy, and other critical services.
• Administration, configuration, maintenance, and lifecycle management of the firm's information technology infrastructure, adhering to security and best practice requirements for all systems, including servers, storage systems, data protection, private/public cloud, networking equipment, access and environmental control systems, peripheral technology, monitoring systems, and communication systems.
• Assist with configuration, implementation, and maintenance of datacenter networking and equipment necessary to operate servers and storage when required.
• Assist with the implementation of the firm's various data protection policies, adhering to defined data retention and recovery requirements via the configuration, implementation, and maintenance of platforms such as Cohesity and Veeam's backup technologies and underlying storage replication technologies.
• Monitor all of the firm's IT equipment, quickly responding, troubleshooting, and resolving incidents as they occur to prevent outages or data loss across incidents, including hardware failure, configuration issues, firmware update issues, security issues, performance problems, and user-reported issues and escalations from internal teams.
• Apply patches, firmware updates, and OS upgrades, following all security best practices, to any and all physical and virtual servers, storage resources, and other physical IT-related assets across the firm, including UPS, printing, communication, and security systems as required.
• Assist in the administration of remote access technologies and outside connections to firm resources, including design, deployment, securing, and lifecycle maintenance for Remote Desktop Services (RDS), ensuring authentication controls and security hardening are maintained for all systems. Participate in the integration and administration of multifactor authentication.
• Assist in support and/or physical installation of the firm's physical networking environment, such as switches, routers, and firewalls as required.
• Assist the Applications team and vendors as necessary with application installation and updates, ensuring that both security and best practice requirements are met.
• Provide proactive identification of system resource issues and planning for growth.
• Provide assistance with the design, deployment, and maintenance services for IT Infrastructure projects at large, including but not limited to storage, servers, virtualization, disaster recovery, email management, VOIP (Zoom), encryption, vulnerability management, and patch management as assigned.
• Ensure all design, deployment, configuration, and upgrades are completed with adequate testing, preparation, and support, creating and maintaining documentation throughout the process.
• Ensure all scheduled operational and maintenance tasks are completed accurately and on time and documented properly.
• Adhere to all IT Department standards and Firm Information Security Policies, including but not limited to change control and maintenance windows.
• Assist with decommissioning of firm hardware, ensuring data has been wiped from all resources in preparation for proper recycling of e-waste.
• Provide timely and relevant in-house escalation support, adhering to ticketing procedures and SLA requirements, applying troubleshooting and problem-solving skills in a timely and effective manner.
• Adhere to all IT Department standards and Firm Information Security Policies, including but not limited to change control and maintenance windows.
• Adhere to IT ITIL disciplines and processes, including but not limited to ITSM (IT Service Management); Incident Management; Change Management, and Problem Management.
• Obtain, maintain, and apply knowledge of relevant areas (attend seminars; read periodicals; participate in outside organizations).

Requirements:

• Demonstrate teamwork (be receptive to and act upon input from others, be willing and able to compromise as needed, display willingness to work with all Firm employees, willingly assist others).
• Demonstrate initiative (contribute new ideas, be self-motivated) and the ability to complete objectives during unsupervised work.
• Demonstrate organizational skills and effective use of time (ability to plan, set priorities, and manage time to ensure work is timely and efficiently completed per department plan and budget parameters).
• Demonstrate flexibility (be willing to adjust to changes, able to work with all levels of Firm employees).
• Exhibit dependability (maintain presence in all office locations as appropriate).
• Adhere to strict confidentiality standards (keep confidential all information concerning firm matters and clients).
• Ability to physically lift 75 lbs in order to physically install hardware as needed.
• Willingness to learn new and evolving technologies both on the job and in formal education settings.
• Ability and flexibility to travel to perform work in other offices and/or datacenter locations.
• Ability to write reports, knowledge base articles, and short procedures.
• Ability to work after hours when needed or an incident requires.
• Ability to partake in an after-hours on-call rotation shared between other members of the infrastructure team as required.
• Ability to travel to and occasionally work on-site in the client's current and future data center locations, primarily South Central Ohio, and on a more limited basis, Arizona.

Education and Experience:

• Education, related training, experience, or IT certifications that demonstrate the ability to perform the duties of the position.
• Experience with Microsoft Server, including Active Directory, Azure AD, Group Policy, DNS, DHCP, and ADFS.
• Experience with physical maintenance of hardware, throughout a typical hardware lifecycle, from implementation to destruction, with hardware from vendors such as Dell, Cisco, and HP.
• Experience working with various storage technologies, such as Pure and Dell/EMC (Isilon) and IBM, as well as cloud storage such as Wasabi and Azure.
• 5+ years of work experience in supporting IT infrastructure services.
• Experience working with Exchange, Isilon, and VMware administration desired.
• Familiarity of LAN/WAN technologies, including IP addressing, switches, FC Zoning, and wireless management (preferably Cisco).
• Familiarity with data protection platforms, such as Cohesity and Veeam desired.
• Familiarity with Solar Winds desired.
• Microsoft, VMware, and Cisco certifications desired.
• Familiarity with helpdesk ticketing systems such as ServiceNow or Service Desk Plus.
• Bachelor's degree required.
• Law Firm experience preferred.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.