Screener - Patient Care Specialist

3 weeks ago


Arlington, Virginia, United States Metropolitan Healthcare Services Inc. Full time
Job Summary

We are seeking a highly skilled Screener to join our team at Metropolitan Healthcare Services Inc. as a Patient Care Specialist. In this role, you will be responsible for conducting phone screenings for individuals seeking medical assistance or emergency room services.

Key Responsibilities
  • Assess the urgency and severity of callers' situations and gather relevant information to determine the appropriate level of care needed.
  • Follow established protocols and guidelines to assess the level of care required and provide clear instructions to callers regarding next steps and recommended actions.
  • Document all interactions and information accurately in the system.
Requirements
  • Previous experience working with phone systems, preferably in a healthcare or emergency room setting, is highly desirable but not required.
  • Strong communication skills, both verbal and written, to effectively interact with callers and convey information clearly.
  • Ability to remain calm and composed in high-pressure situations.
  • Excellent attention to detail to accurately gather and document information.
  • Familiarity with medical terminology and procedures is a plus.

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