Customer Service Representative for Fitness Enthusiasts

6 days ago


Sacramento, California, United States Taymax Group Full time
Company Overview
Taymax Group is a leading provider of fitness services, dedicated to creating a welcoming and non-intimidating environment for all members.

Salary
The estimated salary for this position is $16.00 - $16.50 per hour, based on industry standards and the location in Sacramento, CA.

Job Description
We are seeking a part-time Seasonal Member Services Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests. Your primary focus will be on creating a positive experience by providing a superior level of service, ensuring that every interaction meets or exceeds our high standards.

Key Responsibilities:
  • Greet members, prospective members, and guests in a friendly and professional manner.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Assist with new member sign-ups, calculating rates and monthly payment amounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club, completing daily assigned tasks and assisting with special cleaning projects as needed.

Required Skills and Qualifications:
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are essential.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health.

Benefits:
Taymax Group offers a Judgement Free Zone, where everyone can feel comfortable and supported in their fitness journey. We believe in fostering an inclusive and diverse workplace environment, where employees from all backgrounds and perspectives can thrive.

Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.


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